Privacy Policy and Personal Data Storage Procedure

This Privacy Policy and Personal Data Storage Procedure describes how www.megabetplus.com.cy, managed by CLEVERPATH HOLDINGS LIMITED, processes personal information and data provided by the customer to manage their commercial relationship. We manage personal information provided and maintained by us, as defined in this Privacy Policy and Personal Data Storage Procedure.

CLEVERPATH HOLDINGS LIMITED, the administrator of www.megabetplus.com.cy, is a company based in Cyprus. The company's registered office is located at 124 Strovolou Avenue, 1^st Floor, Office 101, 2042 Nicosia, and is regulated by the National Betting Authority (NBA) of Cyprus.

Customers can contact us at the electronic address: [email protected]

Also, they can contact the Data Protection Officer at the electronic address: [email protected]

Personal Data We Collect

The personal data of players, which we collect and use, concerns the following categories:

• Personal identification and contact information provided by us by filling out the registration form on the website or any other information submitted through the website or via email.

• Verification documents provided for identification, verification of payment methods and any other documents/information, which are required for purposes of source of wealth confirmation to verify player transactions or which we may request due to our obligations under the law.

• Communication information through the website, email, phone or other means.

• Your answers to questionnaires or surveys we conduct.

• Transaction details, including financial account information, and any other documents/information which are required for purposes of source of wealth confirmation to verify your transactions, which you may provide to us through the website, phone or other means. Details relating to your visits to the website, including but not limited to traffic data, website information, sessions and other communication data.

• Phone calls or conversations to and from the Customer Service Department are recorded for security and training purposes along with resolving questions arising from the service we provide you.

  We do not collect special categories (e.g. data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, processing of genetic or biometric data and data concerning the health, sexual life of a natural person or sexual orientation) data on a regular basis, however, we may receive such data from you, if you tell us that you have a problem controlling your betting activity. We would treat this data as equivalent to health data and protect it accordingly.

What are Cookies

A "cookie" is a small text file consisting primarily of letters and numbers that is downloaded to your device when you visit a website. Our website uses cookies and similar technologies (e.g. pixel tags, web beacons, clear GIFs and JavaScript) to recognize your browser and to manage and analyze sessions, making our website more user-friendly, efficient and secure.

In this Privacy Policy, we refer to cookies and similar technologies using the term "Cookies".

For more information about cookies, how they are used and how they are applied to the use of your personal data, as well as how to manage and/or delete them, please visit the website https://commission.europa.eu/cookies-policy_en or www.allaboutcookies.org

Use of Cookies

We use cookies as a means of collecting information from a web server when a member visits the website. If you register with us or continue to use the website, you agree to the cookie usage policy.

Cookies contain information that is transferred to your computer's hard drive. They help us improve the website and provide better and more personalized services. Some of the cookies we use are essential for the operation of the website.

If you want to delete all cookies already stored on your computer or to stop cookies from recording Browse habits on the website, you can do so by deleting existing cookies and/or changing your browser's privacy settings to block cookies (the procedures you follow will vary depending on the browser). Please note that deleting our cookies or disabling cookies in the future may cause problems accessing certain internal webpages or services.

The cookies we use are presented in more detail in the table below:

GDPR and Essential Cookies

Analytics and Social Media Cookies

Cookies for Web Widget

Cookies for Live Chat

How We Use Your Personal Data

We use your personal data for:

• Creation, operation and management of your account.

• Participation in games and performance of related functions for participation in them.

• Conducting identification procedures for your participation in the games.

• Promoting your bets, including card payments and online payments.

• Compliance with the legal and regulatory frameworks governing our activities, including the transfer of personal information, personal data regarding transactions and traffic data to the authorities.

• Creation of personal profiles for risk assessment purposes against money laundering.

• Transaction monitoring for the purpose of fraud prevention, money laundering and fraud, including personal data with Payment Processing Service Providers (PSPs).

• Conducting research, questionnaires and analysis.

  When you agree, we use your data to provide you with information about changes to the website, new services and offers. In case you do not wish to receive marketing information, you have the right to deactivate this service.

Transfers within Our Group

Your personal data is transferred to our group companies, which provide us with customer data processing based on a contractual agreement between us, according to GDPR. The group companies process your data on our behalf, to provide you with the following services:

• Customer Support

• Payment Processing

• Anti-fraud and anti-money laundering checks

• Marketing (where consent has been given - further information below)

  We have ensured that data transfers between parts of our Company are made in accordance with the provisions and safeguards provided by the General Data Protection Regulation (EU2016/679) and the Law on the Protection of Individuals Against the Processing of Personal Data and the Free Movement of Such Data of 2018 (Law 125(I)/2018).

Third-Party Data Transfers

When processing your betting account and its associated transactions, we may need to resort to credit rating agencies, fraud and money laundering detection organizations, in accordance with the Law on the Prevention and Suppression of Money Laundering and Terrorist Financing of 2007 (N. 188(I)2007), as amended from time to time, the National Betting Authority's Directive on the Prevention and Suppression of Money Laundering of 2022, and Directives 2018/843 and 2018/1673 of the European Parliament and of the Council of 30 May 2018 and 23 October 2018 respectively.

The purpose of these communications is to ensure:

• Assessment of whether you are a politically exposed person or a person subject to financial sanctions.

• Assessment of whether your personal data is similar to that of persons suspected of fraud or money laundering.

• Verification of your personal data by electronic means, comparing with third-party databases.

• When information is requested by payment service providers in connection with fraud investigations, we will provide your personal data, provided that the request for information aims at the protection of your rights and/or the legitimate interest of the company to protect itself from possible fraud.

Transfers to Regulatory Authorities

To fulfill our legal obligations, we may be called upon to transfer your personal data to:

• National Betting Authority (NBA) of Cyprus

• MOKAS

• Sanctions Monitoring Board

• Cypriot tax authorities

• Other law enforcement agencies (Police, Attorney General), where requested

  This includes the transfer of all your personal information, verification documents, payment and betting transaction history, communication history with the company, as well as any other information we have about you. The methods of data transfer may be imposed by the competent authority, over which we have no control.

Retention and Disposal of Information

After the closing of each account, we retain your personal data for a period of at least 5 years from the date of the last transaction, in accordance with the Betting Law, tax obligations and record-keeping obligations. Personal data will be kept for a period of at least five (5) years from the date of the last transaction and none of the account-related data may be destroyed unless the period of five (5) years has passed and the Authority's approval has been obtained in advance (Article 57).

More specifically:

• For up to one (1) year: Details from your visits to the website, which include but are not limited to dates of visits, website information, sessions and other communication data as well as telephone calls to and from the Customer Service Department.

• For up to five (5) years from the last activity: personal identification and contact information that you have provided to us through the website, email, telephone or other means.

• For up to five (5) years from the last activity: transaction details and financial information that you may have provided to us, through the website, telephone or other means.

  We will also keep your personal data for the purpose of presentation and processing in case of appeal or legal proceedings, in which you, we or the competent authorities may be a party, due to the provision of our services to you.

  If your account in any of the above cases is not active, then we will not process your personal data, except for our compliance with the above obligations.

  All this information is stored in accordance with this Privacy Policy.

Your Personal Data Rights

You have the right to:

• access and update the personal information you provide.

• request a correction of personal data you consider incorrect.

• request restriction on data portability.

• request data deletion.

• object to the processing of your data.

• request to export your data.

• object to automated decision-making including profiling.

Your rights may be exercised in accordance with the relevant law, which may include restrictions on when you can exercise these rights. You can exercise these rights by contacting us at [email protected]

Also, you have the right to file a complaint on the website of the Commissioner for Personal Data Protection's office which can be found at http://www.dataprotection.gov.cy/

Cookie Settings

Any user can decide whether or not to accept Cookies. Users can configure their browser so that Cookies are allowed only in individual cases, excluding cookie acceptance in all or some cases and enabling automatic deletion of cookies when their browser is closed. With these settings, a user still retains full access to our Website, however their respective preferences will need to be adjusted manually on each visit and some functionalities may not work optimally.

Changes to the Privacy Statement

Any changes that may be made to the Privacy Policy in the future will be published on our website www.megabetplus.com.cy and will be effective from the time of their publication. For every change to the Privacy Policy, you will be informed, regardless of the importance of these changes and you will have the opportunity to see these changes and decide whether you wish to remain our customer before they come into effect.

This Privacy Policy was last updated on 13/05/2025.