Verification Process (KYC)

According to Cyprus Law and company rules, all registered members are obliged to complete the Verification Process (KYC). The initial verification is carried out by the Company to confirm that the account has been registered based on real data, and that the Customer has reached the age of 18 years.

When is verification required?

The verification of the player's details is carried out in the following cases:

• Within thirty (30) days from the date of registration.
• When a withdrawal is requested from the account.
• When a player reaches or exceeds the limit of €2,000.

Required Documents

1. Proof of Identity

The Customer must upload the relevant document based on their citizenship:

For Cypriot Citizens

Color copy of both sides of your official identification document (ID or Passport).

For Non-Cypriot Citizens

Color copy of both sides of your official identification document (ID or Passport).

For EU Citizens

The Certificate of Registration from the Ministry of Interior.

For Non-EU Citizens

Photo of your Residence Permit on both sides.

2. Proof of Residence

To confirm your place of residence, you need to provide one of the following:

• (a) Bill from a telecommunications organization (only for internet, pay-TV, or landline services). Note: Mobile service bills are not accepted.
• (b) Bill by the Cyprus Electricity Authority (EAC).
• (c) Bill by Water Supply and Sewerage Boards.
• (d) Bill by Local Authorities (only for garbage collection tax, property tax, or other tax bills).
• (e) A certificate from the head of the parish or community in relation to your address of permanent residence.
• (f) Utility account in the name of a person with whom you live or cohabit, only if the document is accompanied by either:
  • i. An affidavit clarifying the relationship between you and confirming your permanent residence at the address stated on the utility bill; OR
  • ii. A certificate signed by the head of the parish or community, in which your permanent residence is confirmed at the address stated in the utility bill.

Important: These documents must be recent, issued in your name, and dated within the last six (6) months.

Full Identification Check (Payment Methods)

Members must complete the full identity check, otherwise, they will not be allowed to withdraw. This process varies depending on the deposit method used.

Deposits with Credit Cards

Copy of this card on both sides.
- Front: Should show the last 4 numbers of the 16-digit number, your full name, and the expiration date.
- Back: Hide the last 3 numbers (CVV).
*In case the credit card doesn't show your full name, you must provide us with a copy of the card confirmation.

Deposits with Paysafe

Copy of Bank statement indicating IBAN, Swift, and account holders. It must be recent (within the last three months).

Deposits with SKRILL / Neteller / Aircash

Please send us a screenshot of your account found in the "Settings > Personal info" section indicating clearly all your personal information (name, email, address, mobile phone number, ID).

*Note: It is necessary to have the full size of the image and the URL of the page displayed. It is preferable to complete this procedure from a computer rather than a mobile or tablet.

How to Submit Documents

The following options can be used for submitting your documents:

1. Go to the “Profile Details” section of your account, select the “Documents” tab, and upload the copies.
2. Send your documents to our email: [email protected]

*We retain the right to request your updated identification document if it has expired. Furthermore, we reserve the right to ask for a new proof of permanent residential address whenever we deem it necessary.

We remain at your disposal for any inquiries you may have.